Here you many find the necessary information for the electricity consumers, including electricity supply conditions and regulations
Procedure for changing electricity supplier
General conditions of electricity supply
Consumer rights provided for by law
Instruction on the procedure for submitting and consideration of appeals/complaints/claims
Procedure for taking readings of metering devices and payment for electricity consumed
Procedure for shutdown/resumption of power supply
Benefits of efficient energy end-use by Consumers
Law of Ukraine “On Electricity Market”
Retail Electricity Market Rules
Code of Commercial Electricity Accounting
Law of Ukraine “On Metrology and Metrological Activity”
Law of Ukraine “On Associations of Apartment House Owners”
Law of Ukraine “On Consumer Rights Protection”
Law of Ukraine “On Citizens’ Appeals”
Law of Ukraine “On Protection of Personal Data”
Methods for Determining the Volumes and Cost of Electricity, not Accounted for due to Consumer’s Violations of the Rules of Electricity Use
Regulation on the Information and Consulting Center for Work with Electricity Consumers
Resolution “On Approval of the License Conditions for Conducting Business Activities for the Electricity Supply to Consumers”
Resolution “On Approval of the Procedure for Ensuring Quality Standards of Electricity Supply and Providing Compensation to Consumers for Non-Compliance”
Resolution “On Approval of the Market Rules”
Resolution “On Approval of the Rules of the Day-Ahead Market and the Intraday Market"
Resolution “On Approval of the Transmission System Code”
Resolution “On Approval of the Distribution System Code”
Resolution “On the Establishment of "Feed-in" Electricity Tariffs for Private Households”
Resolution “On Approval of the Procedure for Ensuring Quality Standards for the Provision of Electricity Supply Services”
Resolution “On Approval of the Procedure for Sale, Accounting and Payment for Electricity Generated from Solar Radiation by Electricity Facilities (Generating Installations) of Private Households"
Resolution “On Approval of the Procedure for Settling Disputes Arising between Business Entities Operating in the Fields of Energy and Utilities”
Law of Ukraine “On Peculiarities of Access to Information in the Fields of Electricity Supply, Natural Gas Supply, Heat Supply, Centralized Drinking Water Supply and Sewerage”
